You’re Privacy Matters
We are committed to protecting your personal and health information in accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian healthcare laws.

What Information We Collect

Personal Details: Name, age, contact information, identification documents, emergency contacts
Health Information: Medical history, diagnosis, treatment records, test results, prescriptions, vital signs
Other Data: Appointments, billing information, insurance details, CCTV footage

How We Use Your Information
Healthcare Services: Diagnosis, treatment, medical records, emergency care, care coordination
Legal Compliance: Meeting regulatory requirements, responding to legal processes
Operations: Appointments, billing, insurance claims, quality improvement, internal audits With Your Consent: For Clinical trials (these are studies that test if new interventions are safe and effective on study participants)

Anonymized Data (No Consent Needed): Medical research using data collected during routine medical care, publications, statistical analysis, quality audits, training programs Anonymized data means information that has been processed to remove all personally identifiable details, ensuring you cannot be identified directly or indirectly from the data.

How We Protect Your Data
• Secure storage with access controls
• Staff training on confidentiality
• Regular security audits and monitoring
• Medical records retained for minimum of up to 10 yrs as per law and often beyond that for ensuring continuous care
• Physical records in secure facilities; digital records on secure servers
Disclosure is restricted to parties essential for your care and the service's operation, such as other healthcare providers, payment processors, and government authorities, under strict confidentiality agreements.

We DO NOT sell your personal information to third parties.
We DO NOT disclose personal information to anyone.

Compliant with DPDPA 2023, Clinical Establishments Act 2010,SPDI rules 2011 and Indian Medical Council Regulations